Is Outsourcing A Strategic Management Option Find Out How-www.8008205555

Customer Service The concept of outsourcing dates to early eighties when larger business houses started hiring their non core functions to outsourced .panies. Most of the outsourced .panies were specialized in providing particular service,product or function. These outsourced .panies would take in charge of the functions which were to be outsourced. Outsourcing in literal sense means sourcing from offshore business houses. It refers to sub- contracting of non core aspects of the business to a third party vendor. It can also be said that, outsourcing is a sort of arrangement in which one .pany hires another .pany which can take charge of their in-house services. Outsourcing can range from large contracts like managing the IT support services of the client, to the general trend of hiring contractors and office workers on individual basis. Generally, the non-core aspects of the business are outsourced. Some .mon examples of outsourcing include IT support services, telemarketing services, manufacturing .ponents,order processing, phone answering services and customer support services. Types of outsourcing: Outsourcing can be divided into two broad categories. These are Business process outsourcing( BPO) and Knowledge Process Outsourcing( KPO) Business process outsourcing( BPO): This term was coined in the year 1995 and was accelerated by the expansion of Internet business. It is the process of hiring a service provider which would handle the business activities of the client .pany. These are some of the .mon BPO Services which are outsourced :Back office functions , IT help desk services, Accounting services, Human resource services, Customer support services,Telemarketing,Database management,Web development,Content writing, Market research ,Manufacturing and many others . Knowledge Process Outsourcing( KPO): This is also known as technology outsourcing services. This can be defined as a high value added process chain which depends on factors like skills, experience and domain knowledge. Generally KPO is carried out by people who have certain expertise in that particular area. KPO typically involves the .ponent of Business process outsourcing( KPO), Analysis process outsourcing( APO) and Research process outsourcing( RPO) Some of the .mon KPO services are :Animation ans simulation services,Intellectual property research,Business and technical analysis,Litigation services, Research and development,Learning solutions,Medical services,Data analytics,Network management,Software development and many others, Benefits of outsourcing: Some of the benefits gained through outsourcing are as follows: *It provides opportunities to focus on core business operations * Helps to reduce human resource management costs. *Provides access to specialized resources as per requirement *Organized project management, refinement of risk management and service delivery abilities * Better implementation of demand management and support operations *Efficiency in process management and service deliveries *Improved customer satisfaction which helps in customer retention. *Advantages of time zones. This enables the client to work faster and gives a .petitive edge to his business. Today, outsourcing market is seen to be one of the strategic management option, rather than just a mere cost cutting operation. It is estimated to grow in near future, as increasing number of .panies are planning to outsource their high as well as low end jobs to offshore destinations. It helps offshore .panies to have cutting-edge in their business worldwide. About the Author: 相关的主题文章:

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